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Important policies and terms that govern your use of our website and services

Privacy Policy
Terms of Service
Returns Policy

Privacy Policy

Last Updated: January 15, 2025

At Brendan Favour Clothing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping address, and payment information when you make a purchase.
  • Device Information: IP address, browser type, device type, and operating system.
  • Usage Information: Pages visited, time spent on site, and referring website.
  • Cookies: We use cookies to enhance your experience and analyze site traffic.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders, products, and promotions
  • To improve our website and customer experience
  • To prevent fraud and enhance security
  • To comply with legal obligations

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: Payment processors, shipping carriers, and marketing platforms.
  • Legal Requirements: When required by law or to protect our rights.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Data portability

To exercise these rights, please contact us at privacy@brendanfavour.co.za.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Brendan Favour Clothing
Email: privacy@brendanfavour.co.za
Phone: +27 21 987 6543

Terms of Service

Last Updated: January 15, 2025

Welcome to Brendan Favour Clothing. These Terms of Service govern your use of our website and services. By accessing or using our site, you agree to be bound by these terms.

Eligibility

You must be at least 18 years old to use our website or make a purchase. By using our site, you represent that you are at least 18 years old.

Products and Pricing

We strive to display our products and prices accurately. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

All prices are in South African Rand (ZAR) and include VAT where applicable.

Orders and Payment

When you place an order, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason.

We accept various payment methods, including credit cards and PayPal. You agree to provide current, complete, and accurate payment information.

Shipping and Delivery

We ship throughout South Africa. Shipping times may vary depending on your location and product availability. We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

Returns and Refunds

Please review our Returns Policy for detailed information about returns, exchanges, and refunds.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Brendan Favour Clothing and is protected by intellectual property laws.

User Conduct

You agree not to:

  • Use our website for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the website
  • Submit false or misleading information

Limitation of Liability

Brendan Favour Clothing shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or products.

Governing Law

These Terms of Service are governed by the laws of South Africa. Any disputes shall be resolved in the courts of South Africa.

Changes to Terms

We may update these Terms of Service from time to time. We will notify you of any changes by posting the new terms on this page.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

Brendan Favour Clothing
Email: legal@brendanfavour.co.za
Phone: +27 21 987 6543

Returns & Refunds Policy

Last Updated: January 15, 2025

We want you to be completely satisfied with your purchase from Brendan Favour Clothing. If you're not happy with your order, we're here to help.

Return Eligibility

To be eligible for a return, your item must be:

  • In its original condition
  • Unworn, unwashed, and unused
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase

Returns must be initiated within 14 days of receiving your order.

Non-Returnable Items

The following items cannot be returned:

  • Underwear and swimwear for hygiene reasons
  • Items marked as "Final Sale"
  • Gift cards
  • Personalized or custom-made items

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at returns@brendanfavour.co.za to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Include the original receipt or proof of purchase.
  4. Ship the package to the address provided by our customer service team.

You are responsible for return shipping costs unless the return is due to our error.

Exchanges

We are happy to exchange items for a different size or color, subject to availability. Please follow the return process above and indicate that you would like an exchange.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days.

Please note that shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at returns@brendanfavour.co.za. We will arrange for a replacement or refund and cover the return shipping costs.

Sale Items

Sale items can be returned for store credit or exchange within 14 days of receipt.

Gifts

If the item was marked as a gift when purchased, we will send a gift credit to the original gift giver.

Contact Us

If you have any questions about our Returns Policy, please contact us at:

Brendan Favour Clothing
Email: returns@brendanfavour.co.za
Phone: +27 21 987 6543

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Contemporary fashion for the modern South African. We bring you the latest trends with a local touch.

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Contact

Cape Town, South Africa

+27 21 987 6543

info@brendanfavour.co.za

Mon-Sat: 9AM - 6PM

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